4 Ways For Home Based Businesses To Use Customer Data To Their Advantage

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Even a small home-based business collects a lot of data about their customers, and if you are not using that data, you are missing a big opportunity. People often assume that it is only big companies that can benefit from analyzing customer data, but that isn’t the case at all. There are plenty of ways that home-based businesses can benefit from it as well, and using data is one of the best ways to improve your marketing campaigns and grow your business. These are some of the best ways for home-based businesses to use customer data. 

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Use Social Media Data 

When you first start a home based business, social media is one of the best tools that you have at your disposal. It’s a great way to reach new customers and market your products without spending too much money. But are you taking full advantage of social media and using all of the data that you collect on there? A lot of home-based businesses don’t, but you can learn a lot about your customers and track the success of your marketing campaigns. Whenever you make a post, you need to track the number of impressions that you get, and the number of people that like and share it.

Over time, you will get a much better idea of what kind of posts people are responding to and which are just being ignored. If you change your marketing strategy based on this information, you will see much bigger returns. You can also see whether your posts are more successful at a certain time of day. For example, if all of the posts that you make in the evenings get likes and shares, but the ones that you make at lunchtime do not, you can adjust your strategy and post more often in the evenings. 

Track Your Leads 

If you see a big increase in traffic to your website and sales are rising, that’s a good thing. But if you are going to keep that momentum going, you need to know where your success comes from, which is why it is so important to track your leads. You need to know whether you are attracting people from social media, pay-per-click ads, or email campaigns, for example. This will help you to see whether you are spending money on marketing strategies that are not working, so you can adjust your marketing campaigns and spend money on things that are actually driving sales. 

Organize Your Data 

Once you start analyzing all of the data from social media and tracking all of your leads, you will realize that there is a lot of information to get your head around, so you need to organize it properly. Most home-based businesses fail to use data properly because there is simply so much of it and they don’t know how to manage it all. But if you invest in a database management system like database compare, you can collect and manage all of your data easily. It’s simple to track changes in customer data so you can see whether there are any changes in the effectiveness of your marketing campaigns or the types of customers that you are reaching. Unless you have a system in place for managing your data, you will not be able to take full advantage of all of the information that you collect. 

Use Customer Reviews 

Customer reviews are one of the best tools that businesses have at their disposal, so you need to take notice of them. If you spend some time reading customer reviews, you can get a lot of great insights into your products and the things that people like and don’t like about them. This will help you to redesign old products and create new ones in the future. You can also find out what people think about your service, in general, and whether there are customer service issues that need to be dealt with. If you collect a lot of good reviews, you can post these on your website and use them as a great marketing tool. 

A lot of new businesses struggle to get enough reviews, so you may need to encourage customers to leave their feedback. Email campaigns are one of the easiest ways to do this, so make sure that you send a follow-up email to all customers thanking them for their purchase and asking them to leave a review. If you are still struggling, you could offer them a small discount on their next purchase if they leave a review. 

These are all simple but effective ways that home-based businesses can make use of the customer data that they collect and create more effective marketing campaigns. 

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March 24, 2020
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